Sunday, November 4, 2007

The importance of customer service & QC

This could be just one of those reasons why I'll never get someone else to sew Peekaroobaby's slings... also a reason why I will check my emails everyday...

Aug 18,2007 - Visited the Parenthood Expo in Mid Valley, KL. Looking at what's in the market of pouch slings. Gotta know... Found one I thought of trying out... too bad, none left in my size... placed pre-order

early Sept - Still no news on the availability. Contacted vendor. Reply received about a week later confirming item is available

Sept 20, 2007 - After payment submitted, received reply that item will be sent by courier and shall arrive in 2 days

Sept 22, 2007 - anxiously waiting...

Sept 25, 2007 - ...STILL waiting...

Sept 26, 2007 - finally, it arrives at my home in KL. It so happens I was back for a week. So, yes, can't wait to get it... got them to deliver to address in KL. Oh no... the most important part - the main seam - is defective

Sept 26, 2007 - emailed straightaway to inform of defects - with picture

Sept 27, 2007 - got reply that a replacement will be put in the mail and shall receive within 2 days... ok.. I'll still be in KL until Oct 1st.. should be ok..

Sept 28, 2007 - Hopefully waiting...

Sept 29, 2007 - STILL waiting... It's Saturday.. better tell them to redirect to Penang address (or, advise on alternative) since we'll be leaving KL on Monday (Oct 1)... emailed to inform early in the morning...

Oct 1 - STILL no reply

early Oct - emailed several times.. STILL NO REPLIES... item arrived at Mom's house.. asked her to reject as it would be a hassle for her to send to me... since no replies from vendor... then, emailed vendor about it... no respond... no respond... emailed to ask for refund... no respond.. emailed to inform that will return and assume refund will happen.. no respond...

mid Oct - got hold of owner's email and emailed direct to owner... reply 2 days later... will resend replacement...

Oct 25, 2007 - FINALLY.... Replacement received... going for weekend trip... excited and wanted to return defective with Express envelope provided before we leave for weekend trip.. WAIT... Oh no... replacement has also got a defective seam.. even worse defect... huh.... this has got to wait.. no energy already....



Now - after much hassle, just want to get over with it. So, instead of getting yet ANOTHER replacement of the same... exchanged for a ring sling instead.. not really what I wanted but really, can't stand to see another defective one anymore.. it's been too long... tiring process...

1 comment:

Mom to Haariz & Idrees said...

jess,
mind sharing the brand of the pouch sling? email me pls..