Sunday, November 4, 2007

The importance of customer service & QC

This could be just one of those reasons why I'll never get someone else to sew Peekaroobaby's slings... also a reason why I will check my emails everyday...

Aug 18,2007 - Visited the Parenthood Expo in Mid Valley, KL. Looking at what's in the market of pouch slings. Gotta know... Found one I thought of trying out... too bad, none left in my size... placed pre-order

early Sept - Still no news on the availability. Contacted vendor. Reply received about a week later confirming item is available

Sept 20, 2007 - After payment submitted, received reply that item will be sent by courier and shall arrive in 2 days

Sept 22, 2007 - anxiously waiting...

Sept 25, 2007 - ...STILL waiting...

Sept 26, 2007 - finally, it arrives at my home in KL. It so happens I was back for a week. So, yes, can't wait to get it... got them to deliver to address in KL. Oh no... the most important part - the main seam - is defective

Sept 26, 2007 - emailed straightaway to inform of defects - with picture

Sept 27, 2007 - got reply that a replacement will be put in the mail and shall receive within 2 days... ok.. I'll still be in KL until Oct 1st.. should be ok..

Sept 28, 2007 - Hopefully waiting...

Sept 29, 2007 - STILL waiting... It's Saturday.. better tell them to redirect to Penang address (or, advise on alternative) since we'll be leaving KL on Monday (Oct 1)... emailed to inform early in the morning...

Oct 1 - STILL no reply

early Oct - emailed several times.. STILL NO REPLIES... item arrived at Mom's house.. asked her to reject as it would be a hassle for her to send to me... since no replies from vendor... then, emailed vendor about it... no respond... no respond... emailed to ask for refund... no respond.. emailed to inform that will return and assume refund will happen.. no respond...

mid Oct - got hold of owner's email and emailed direct to owner... reply 2 days later... will resend replacement...

Oct 25, 2007 - FINALLY.... Replacement received... going for weekend trip... excited and wanted to return defective with Express envelope provided before we leave for weekend trip.. WAIT... Oh no... replacement has also got a defective seam.. even worse defect... huh.... this has got to wait.. no energy already....



Now - after much hassle, just want to get over with it. So, instead of getting yet ANOTHER replacement of the same... exchanged for a ring sling instead.. not really what I wanted but really, can't stand to see another defective one anymore.. it's been too long... tiring process...

Saturday, November 3, 2007

Benefits of Babywearing

All these while, I've only been talking and talking based on my experience and what I've read before. To those who prefer more professional explanations and advise, this is directly extracted from www.askdrsears.com

1. Sling babies cry less. Parents in my practice commonly report, "As long as I wear her, she's content!" Parents of fussy babies who try babywearing relate that their babies seem to forget to fuss. This is more than just my own impression. In 1986, a team of pediatricians in Montreal reported on a study of ninety-nine mother-infant pairs. The first group of parents were provided with a baby carrier and assigned to carry their babies for at least three extra hours a day. They were encouraged to carry their infants throughout the day, regardless of the state of the infant, not just in response to crying or fussing. In the control, or noncarried group, parents were not given any specific instructions about carrying. After six weeks, the infants who received supplemental carrying cried and fussed 43 percent less than the noncarried group.
Anthropologists who travel throughout the world studying infant-care practices in other cultures agree that infants in babywearing cultures cry much less. In Western culture we measure a baby's crying in hours, but in other cultures, crying is measured in minutes. We have been led to believe that it is "normal" for babies to cry a lot, but in other cultures this is not accepted as the norm. In these cultures, babies are normally "up" in arms and are put down only to sleep – next to the mother. When the parent must attend to her own needs, the baby is in someone else's arms.
2. Sling babies learn more. If infants spend less time crying and fussing, what do they do with the free time? They learn! Sling babies spend more time in the state of quiet alertness . This is the behavioral state in which an infant is most content and best able to interact with his environment. It may be called the optimal state of learning for a baby. Researchers have also reported that carried babies show enhanced visual and auditory alertness.
The behavioral state of quiet alertness also gives parents a better opportunity to interact with their baby. Notice how mother and baby position their faces in order to achieve this optimal visually interactive plane. The human face, especially in this position, is a potent stimulator for interpersonal bonding. In the kangaroo carry, baby has a 180-degree view of her environment and is able to scan her world. She learns to choose, picking out what she wishes to look at and shutting out what she doesn't. This ability to make choices enhances learning. A sling baby learns a lot in the arms of a busy caregiver.
3. Sling babies are more organized. It's easier to understand babywearing when you think of a baby's gestation as lasting eighteen months – nine months inside the womb and at least nine more months outside. The womb environment automatically regulates baby's systems. Birth temporarily disrupts this organization. The more quickly, however, baby gets outside help with organizing these systems, the more easily he adapts to the puzzle of life outside the womb. By extending the womb experience, the babywearing mother (and father) provides an external regulating system that balances the irregular and disorganized tendencies of the baby. Picture how these regulating systems work. Mother's rhythmic walk, for example, (which baby has been feeling for nine months) reminds baby of the womb experience. This familiar rhythm, imprinted on baby's mind in the womb, now reappears in the "outside womb" and calms baby. As baby places her ear against her mother's chest, mother's heartbeat, beautifully regular and familiar, reminds baby of the sounds of the womb. As another biological regulator, baby senses mother's rhythmic breathing while worn tummy- to-tummy, chest-to-chest. Simply stated, regular parental rhythms have a balancing effect on the infant's irregular rhythms. Babywearing "reminds" the baby of and continues the motion and balance he enjoyed in the womb.
SLING TIP:The womb lasts eighteen months: Nine months inside mother, and nine months outside.
What may happen if the baby spends most of his time lying horizontally in a crib, attended to only for feeding and comforting, and then again separated from mother? A newborn has an inherent urge to become organized, to fit into his or her new environment. If left to his own resources, without the regulating presence of the mother, the infant may develop disorganized patterns of behavior: colicky cries, jerky movements, disorganized self-rocking behaviors, anxious thumb sucking, irregular breathing, and disturbed sleep. The infant, who is forced to self-calm, wastes valuable energy he could have used to grow and develop.
While there is a variety of child-rearing theories, attachment researchers all agree on one thing: In order for a baby's emotional, intellectual, and physiological systems to function optimally, the continued presence of the mother, as during babywearing, is a necessary regulatory influence.
4. Sling babies get "humanized" earlier. Another reason that babywearing enhances learning is that baby is intimately involved in the caregiver's world. Baby sees what mother or father sees, hears what they hear, and in some ways feels what they feel. Carried babies become more aware of their parents' faces, walking rhythms, and scents. Baby becomes aware of, and learns from, all the subtle facial expressions, body language, voice inflections and tones, breathing patterns, and emotions of the caregiver. A parent will relate to the baby a lot more often, because baby is sitting right under her nose. Proximity increases interaction, and baby can constantly be learning how to be human. Carried babies are intimately involved in their parents' world because they participate in what mother and father are doing. A baby worn while a parent washes dishes, for example, hears, smells, sees, and experiences in depth the adult world. He is more exposed to and involved in what is going on around him. Baby learns much in the arms of a busy person.
5. Sling babies are smarter. Environmental experiences stimulate nerves to branch out and connect with other nerves, which helps the brain grow and develop. Babywearing helps the infant's developing brain make the right connections. Because baby is intimately involved in the mother and father's world, she is exposed to, and participates in, the environmental stimuli that mother selects and is protected from those stimuli that bombard or overload her developing nervous system. She so intimately participates in what mother is doing that her developing brain stores a myriad of experiences, called patterns of behavior. These experiences can be thought of as thousands of tiny short-run movies that are filed in the infant's neurological library to be rerun when baby is exposed to a similar situation that reminds her of the making of the original "movie." For example, mothers often tell me, "As soon as I pick up the sling and put it on, my baby lights up and raises his arms as if in anticipation that he will soon be in my arms and in my world."
I have noticed that sling babies seem more attentive, clicking into adult conversations as if they were part of it. Babywearing enhances speech development. Because baby is up at voice and eye level, he is more involved in conversations. He learns a valuable speech lesson – the ability to listen.
Normal ambient sounds, such as the noises of daily activities, may either have learning value for the infant or disturb him. If baby is alone, sounds may frighten him. If baby is worn, these sounds have learning value. The mother filters out what she perceives as unsuitable for the baby and gives the infant an "It's okay" feeling when he is exposed to unfamiliar sounds and experiences.

Friday, November 2, 2007

Business issues... your comments, pls

My recent meet up with friends has proven the very fact that I am never going to be a real business person. Well, yes, I am thinking of starting an online store selling slings but the main thing of that is really, to share the joy of babywearing... and, as I gather more information and get to know more Mothers who are thinking of working from home.. well, maybe, I'll think of a way to bring them along my journey...

Just as I have imagined... to be a business person.. of course, you think business and you think profit. Most people I know, friends and family inclusive, when they heard that I am starting an online store... they simply pour out their business ideas on what else I can sell and how I can make a bigger profit. When I tell them that I am just going to focus on slings.. most of the reactions are like "Hmm... yeah... why not sell something else, too... since you already have the 'shop'... get more profit".

Anyway, I hope that the birth of Peekaroobaby will make a difference in the babywearing ratio and along the way, it shall also support other work at home communities (hey! Dads can work at home, too).

"We did not inherit the earth from our ancestors, we borrowed it from our children"... native American proverb

For this very reason, Peekaroobaby shall use little in packaging.. (probably another reason why my business will not stand out)
  • they shall be reusable or recyclable
  • I am also thinking of not including any printed instructions but to direct customers to look it up on the site. This is in line with reducing waste

I'm not too sure about it yet, though... would clients prefer the packaging? Can they do without them? Will the product look better with extensive packaging? Really, these thoughts have been circling in my head... pls help!

Thursday, November 1, 2007

It's starting to show...

Between Breasfeeding, Babywearing and Cloth Diapering... I'd say that Breastfeeding is the best gift one can ever give to their babies... really, it's priceless.

It's starting to show in Arthur that he's different from toddlers of his age.

I enrolled Arthur into Musikgarten (music classes for newborns up to 6 years old) with the main intention for him to mix around with other babies (he loves company and we don't have that many relatives his age to play with in Penang). He's only been to two classes and he remembers what's being done while he was there that he does the excercises at home, when I least expect it... the teacher was equally amazed at his progress when he was attending the class for the fourth time. She mentioned that some take months to understand what's happening... there's another boy, who is older by a month (who was there before Arthur), who is still quite unsure of himself and how he shall react.

Although Arthur only started walking at about 14 months... he's literally running now... at 16 months. At 16 months, he can do many things that babies his age doesn't do.... the thing that amazes me most is how he is potty ready for his bowel movements even when I have not train him. He will point to the potty and say "poo poo" or "bet bet" when he senses a bowel movement. He started doing that when about 2 months ago.

In the case of learning to talk... many commented that he learns fast. He can now say 'fish' and understand what a 'yes' means. If there's something we want him to pronounce more accurately, all we have to do is to point him to look at our mouths as we pronouce the word. magic.

Benefits of Breasfeeding

Just put it this way, a whole forest of trees won't make enough papers to contain all the benefits of breastfeeding. Here, I'm just trying to highlight some of the main benefits (more like those I experienced with Arthur) to give you an idea on where breastfeeding could bring you to... .



1. It's natural - what can be better? The bonding you have with your baby is priceless.. and, don't worry, breastfeeding will not make them clingy. When they come of age, like Arthur, they will only 'cling' to you when they need to be nursed. Otherwise, they are just more happy and contented. If you check on the labels on the milk powder container, you will see that there is a message in bold prints that breastmilk is the best for infants.


2. Fewer Allergies. Exclusively breastfed (meaning not even a drop of water in the first six months of life, as recommended by WHO) babies are less likely to have food related allergies and related problems such as diarrhea, vomiting, eczema, gastro infections... just to name a few... Arthur did have breasmilk jaundice, though.. but, it is nothing to worry about and it did not stop my determination to continue to breastfeed him.


3. Baby grow at just the right size. Unlike bottle-fed babies, breastfed babies are usually just the right size (meaning, they are not too fat and not too thin). As such, you will not need to worry about childhood obesity etc.


4. Higher IQ. I read somewhere (couldn''t think of the source) that breastmilk contains the natural DHA (what you see highlighted in milk powder containers claiming it helps brain development) that is lacking from cow's milk (that's why manufacturers need to add them on in the production). Simply put, cow's milk are meant for, well, calfs... and, cows does not need to be brainy... Really, it's starting to show in Arthur that he is progressing at a quicker pace than his peers.


5. Less problems with stool. Stools from breastfed babies are usually soft and just right. As breastmilk is 80% water (that's why you don't need to feed baby even a drop of water), your baby will rarely be dehydrated. While some breastfed babies might have 5-6 bowel movements in a day, passing watery stools, Arthur was different- got me worried for a while- he only passes motion once in every 4-5 days... so, if that happens to your breastfed baby, DO NOT WORRY. It's normal. As long as the stools are not hard and the baby is not crying while he does his business... DO NOT WORRY. This is important as some doctors- not expert in breastfeeding enough, at this stage, will ask you to give the baby water while some even gave medication to help 'loosen' the stools.


6. Saves money. Do the calculation... According to my sister who bottle fed her children, the average cost of a tin of milk powder is around RM55. It will last for about a week... that makes about RM220 a month that you are saving... breastfeed your baby until they are 2 (as recommended, you shall breastfeed your baby for as long as they want it- no kidding... I know someone who breastfed her baby til he was 4!)


7. Mom loses weight fast. This is the best for Moms who is worried about being able to get back to their pre-pregnancy weight. Those who know me well enough would agree that I did lose that weight, fast. Indeed, 2 months into Motherhood and I already have so many comments that I don't look like I jsut had a baby. Realistically, though, I went back to pre-pregnancy weight when Arthur was about 5 months old- saves all those money on diet programmes, if you are planning on them.


8. Less work. Really, think of all the work related to bottle feeding.. making the milk.. washing up... sterilising... etc. etc. I enjoy the freedom and extra time for not needing to do this... I did it for some time,though- Arthur had to be fed breastmilk from the bottle before I quit my job to take care of him full time- so, I had to express the milk... store it.. pass them to the nanny... not too bad when I focus on the benefits breastmilk can give my son.


9. You'll be more relaxed... You don't have to worry if baby doesn't finish the bottle... You don't have to worry about wasting the milk... you might worry if he's taking enough milk since you cannot see how much he's taking... believe me... the little one knows! And, NO, expressing it to check if you have enough milk doesn't work... the little one can suck much, much better than the pump. Some Mothers I know was misled by this and they gave up breastfeeding just because the expressed milk is so little - they think they do not have enough milk for their babies. WRONG! WRONG! WRONG! Sometimes, it could be due to the way you express or even the pump you use... the milk will not flow. If the baby is latching on correctly, the baby will get milk! If baby really does not get enough milk... during what is called the growth spurt.. he/she will keep sucking and sucking.. and your milk supply will increase... simply, THE MORE THE BABY SUCKS, THE MORE MILK MOTHER WILL PRODUCE.


10. Reduces the risk of breast cancer. Need I say more?


11. Natural contraception. Women who breasfeed exclusively will not resume their menses so soon. In fact, I only resumed my menses when Arthur is 16 months old. Again, save on the pads. It is also important as you'll not want a baby again so soon... I know people who got pregnant again when their newborn is only 5 months old!


Those are just some of the common ones that I experienced... there are so many more worth a mention. You'll see what I mean when you start searching through the sites I'd linked to.